SHIPPING POLICY — EVERBUN™

Last updated: September 25, 2026

This Shipping Policy explains how Everbun™ processes, ships, and delivers orders placed through our website.

Nothing in this policy limits your rights under applicable consumer protection laws.

1. Order Processing

Orders are generally processed within one (1) to three (3) business days after payment confirmation.

Orders are not normally processed or dispatched on weekends or public holidays observed at our fulfillment locations.

Processing may take longer during peak periods, promotions, or exceptional circumstances. If a significant delay affects your order, we will notify you by email and explain the available options.

2. Estimated Delivery Times

We offer international shipping to the destinations available at checkout.

Estimated delivery is six (6) to nine (9) business days after dispatch. This is additional to the processing period.

The estimated total time from payment confirmation to delivery is therefore seven (7) to twelve (12) business days.

These timeframes are estimates, not guaranteed delivery dates. Delivery times may vary due to:

• Destination country.

• Customs clearance.

• Local carrier operations.

• Weather conditions.

• Seasonal shipping volumes.

• Government restrictions or other disruptions.

Any destination-specific estimate provided at checkout takes priority over the general estimates above.

Delivery estimates do not override any mandatory delivery or cancellation rights.

3. Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Free shipping or discounted shipping may be available during specific promotions or for qualifying orders. Any eligibility requirements will be stated in the offer and reflected at checkout.

4. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

Tracking updates may take one (1) to three (3) business days to appear after dispatch. Tracking may also pause temporarily while a parcel travels between facilities or passes through customs.

If your tracking information does not update or you need assistance, contact bunnyalways.shop@gmail.com.

5. Shipping Address Accuracy

Please check that your shipping address is complete and correct before placing your order, including any apartment or unit number and postal code.

If you notice an error, contact bunnyalways.shop@gmail.com as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the order has entered fulfillment or shipped.

If an incorrect or incomplete address supplied by you causes a failed delivery or return to sender, we will review the situation with you. Reasonable additional shipping costs may apply to reship the order where permitted by law. We will explain those costs before arranging reshipment.

If the address error was caused by us, we will correct the issue at no additional cost to you.

6. Customs, Duties, and Import Taxes

International orders may be subject to import duties, taxes, or customs handling fees, depending on the destination.

Any taxes or duties collected by Everbun™ will be shown at checkout. Where additional import charges are payable by the recipient, we will disclose that responsibility before purchase as required by law.

Charges imposed directly by customs authorities are determined by the destination country. Contact your local customs office for information about applicable rates and procedures.

If customs requires information or payment to release your parcel, please respond promptly to avoid unnecessary delays.

7. Shipping Delays

If your order has not arrived within the estimated delivery period, contact bunnyalways.shop@gmail.com with your order number.

We will review tracking information, investigate with the carrier where appropriate, and explain the next steps.

Customs delays, carrier disruptions, severe weather, or other events may affect delivery. These events do not automatically remove our responsibilities as the seller.

If we cannot dispatch or deliver your order as required, we will provide any notice, cancellation option, replacement, or refund required by applicable law.

8. Lost Parcels or Orders Marked as Delivered

If tracking shows that your parcel was delivered but you have not received it, please:

• Confirm the shipping address on your order.

• Check your mailbox, parcel locker, reception desk, and nearby safe delivery locations.

• Ask household members or neighbors whether they accepted the parcel.

• Contact bunnyalways.shop@gmail.com so we can investigate.

You may also contact the local carrier for delivery details, but you do not need to resolve the issue with the carrier before requesting our assistance.

We may request your order number, confirmation of your address, and a statement that the parcel was not received. We will review available tracking and delivery evidence. A “delivered” tracking status alone does not automatically resolve a disputed delivery claim.

If the parcel is confirmed lost in transit, we will arrange a replacement at no additional cost, or provide a refund where required by law or agreed with you.

Loss after successful delivery is not covered by our voluntary lost-in-transit replacement policy. Your mandatory consumer rights remain unaffected.

9. Returns and Refunds

For details about our 90-day return period, replacement conditions, and refund procedures, please refer to our Returns, Refunds & Satisfaction Guarantee policy.

For eligible change-of-mind returns, customers are responsible for return shipping where permitted by law. Refunds are normally issued after we receive and inspect the returned product, subject to any earlier deadline required by applicable law.

10. Contact

For questions about shipping, delivery, or tracking, please contact:

Everbun™ Support
Email: bunnyalways.shop@gmail.com

Include your order number in your message so we can locate your order.