RETURNS, REFUNDS & SATISFACTION GUARANTEE — EVERBUN™

Last updated: September 25, 2026

At Everbun™, we want you to feel confident about your purchase. This policy explains our 90-day return period, replacement coverage, and refund process for purchases made directly through our website.

This policy applies to all destinations where we offer delivery. Nothing in this policy excludes or limits mandatory consumer rights. Where applicable law provides greater protection, that law takes priority.

1. 90-Day Return Period

You may request a return within ninety (90) calendar days after receiving your order.

To start a return, contact bunnyalways.shop@gmail.com with your order number or other reasonable proof of purchase.

For returns under our voluntary policy, the product must:

• Be in reasonably good condition.

• Include its original components and accessories.

• Be free from damage caused by misuse or unauthorized modification.

Reasonable inspection and normal intended use do not automatically disqualify a return. Please include the original packaging where possible; missing packaging alone will not automatically invalidate your request.

Our 90-day return period does not limit statutory rights that may apply for a longer period.

2. How to Request a Return

Email bunnyalways.shop@gmail.com and include:

• Your order number or proof of purchase.

• The product you wish to return.

• Whether you are requesting a refund or reporting breakage or a missing shipment.

• Relevant details and supporting evidence, where applicable.

You do not need to provide a reason when exercising a statutory right to cancel without giving a reason.

We will provide instructions and the correct return address. Please do not send the product to the address printed on the original parcel unless we confirm that address.

For voluntary returns, send the product within fourteen (14) days after we provide return instructions, unless we agree otherwise. Statutory deadlines apply separately, and a valid statutory cancellation does not depend on our approval.

3. Replacements for Breakage or Loss in Transit

Under our voluntary replacement policy, replacements are available only when:

• The product arrives broken.

• The product breaks during normal intended use within ninety (90) days after delivery.

• The parcel is confirmed lost during shipment to you.

We do not offer direct exchanges because you prefer a different product or have changed your mind. In those cases, you may request a return and refund under Section 5.

Our voluntary replacement coverage does not include loss after successful delivery, accidental damage after delivery, misuse, or unauthorized modification.

These restrictions do not affect legal rights relating to defective, incorrect, unsafe, or misdescribed products.

4. Evidence Required for Replacement Claims

We require reasonable supporting information to assess replacement requests.

For a broken product, please provide:

• Your order number or other reasonable proof of purchase.

• Clear photographs or a short video showing the damage, where reasonably possible.

• A description of how and when the breakage occurred.

• Photographs of the packaging, if relevant and available.

If you cannot provide photographs or video, contact us to discuss another reasonable way to assess the issue.

For a missing shipment, please provide:

• Your order number or proof of purchase.

• Confirmation of the delivery address.

• A statement explaining that the parcel was not received.

We will review tracking information and investigate with the carrier. A delivery scan alone does not automatically resolve a disputed delivery claim. You will not be required to provide a photograph of a missing product.

Once a covered claim is verified, we will arrange a replacement at no additional cost. If we require the broken product to be returned, we will provide a prepaid return method or reimburse reasonable, necessary return shipping costs.

If a replacement is unavailable, we will offer a refund or another solution you agree to. Store credit will not replace a legally required refund without your agreement.

5. Change-of-Mind Returns

If you no longer like or want your product, you may request a return within ninety (90) calendar days after delivery.

For change-of-mind returns:

• You are responsible for the direct return shipping cost, where permitted by law and properly disclosed before purchase.

• The product must meet the return conditions in Section 1.

• You must send it to the return address we provide.

• We do not charge restocking fees.

Please keep your shipping receipt. A tracked shipping service is recommended.

For keepsake products, remove any pet fur or personal material before returning the item, where this can be done safely without damaging it. If you cannot remove the contents safely, contact us before shipping.

A standard keepsake product is not considered custom-made simply because you place personal material inside it after delivery.

6. Refunds After Return

For voluntary change-of-mind returns, we will issue your refund after we receive and inspect the returned product and confirm that it meets this policy’s conditions.

We will assess the return promptly, notify you of the outcome, and issue an approved refund within five (5) business days after receiving the product.

The refund will include the price paid for the returned item and any refundable taxes. Original delivery charges and return shipping costs are not refundable for voluntary change-of-mind returns unless required by law or otherwise agreed by us.

Refunds will be issued to the original payment method unless you expressly agree to another permitted method.

Your bank or payment provider may take an additional five (5) to ten (10) business days to display the refund. If it has not appeared after fifteen (15) business days, contact bunnyalways.shop@gmail.com.

Where applicable law requires an earlier refund, including based on evidence that the goods have been sent back, we will follow that requirement. Inspection will not extend mandatory refund deadlines.

7. Faulty, Incorrect, or Misdescribed Products

Contact us promptly if your product is defective, incorrect, incomplete, unsafe, or different from its description.

Reporting visible delivery damage within 48 hours helps us investigate, but missing this period does not automatically invalidate your claim.

Depending on applicable law and the circumstances, you may be entitled to repair, replacement, a price reduction, or a refund. Where the law gives you a choice of remedy, we will respect that choice.

Our voluntary replacement conditions and 90-day return period do not restrict these rights.

8. European Union and United Kingdom Cancellation Rights

Where applicable EU or UK consumer law applies, you generally have the right to cancel an eligible online purchase without giving a reason within fourteen (14) calendar days after receiving the goods.

To cancel, send a clear statement to bunnyalways.shop@gmail.com before the cancellation period expires. You must generally send the goods back within fourteen (14) days after notifying us.

For a valid cancellation of an entire order, we will refund the payments required by law, including the cost of our least expensive standard delivery option. Additional charges for premium delivery need not be refunded.

We will refund you without undue delay and within fourteen (14) days after receiving your cancellation notice. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first.

You are responsible for direct return shipping costs only where this was properly disclosed before purchase and the law permits it.

You may inspect the goods as reasonably necessary to establish their nature, characteristics, and functioning. Where legally permitted, a deduction may apply for diminished value caused by handling beyond that level. Original packaging is not an absolute condition for exercising this right.

Legal exceptions may apply, including to genuinely personalized goods. These exceptions do not remove rights relating to faulty or misdescribed products.

Optional cancellation notice

To: Everbun™, bunnyalways.shop@gmail.com
I hereby give notice that I cancel my purchase of the following goods:
Order number:
Date ordered / date received:
Customer name:
Customer address:
Date:

9. International Orders and Delivery Issues

Delivery estimates may be affected by customs procedures, carrier disruptions, weather, or other events.

If your parcel is significantly delayed, lost, or marked delivered but not received, contact us so we can investigate and provide an appropriate resolution.

Carrier or customs delays do not automatically remove our responsibilities as the seller. We will honor applicable rights concerning dispatch deadlines, delivery, cancellation, replacement, and refunds.

Import duties or taxes payable by you will be disclosed before purchase as required by law. Charges paid directly to customs authorities may need to be reclaimed through those authorities.

10. Mandatory Consumer Rights

Customers retain all rights provided by the laws applicable to their purchase.

Where EU consumer law applies, goods generally benefit from a minimum two-year legal guarantee for non-conformity, with additional protections in some countries.

Where Australian Consumer Law applies, goods come with consumer guarantees that cannot be excluded. Applicable remedies may include repair, replacement, refunds, and compensation.

Customers in all other destinations retain their applicable mandatory consumer rights. Our voluntary guarantee does not replace or shorten those protections.

11. Fraud and Misuse

We may investigate objectively supported indications of fraudulent claims, altered evidence, or deliberate misuse of this policy.

We will not reject a legitimate claim solely because a customer has previously requested a return or refund. Any action we take will remain subject to applicable law.

12. Contact and Seller Information

Trading name: Everbun™
Legal seller / business owner: [INSERT LEGAL NAME]
Business address: [INSERT FULL BUSINESS ADDRESS AND COUNTRY]
Email: bunnyalways.shop@gmail.com

Please contact us for return instructions before sending your product. The designated return address may differ from our business address.