CONTACT POLICY — EVERBUN™

Last updated: September 25, 2026

At Everbun™, we are committed to providing clear, honest, and timely communication. This Contact Policy explains how to reach our support team and what to expect when you contact us.

1. HOW TO CONTACT US

For questions about orders, shipping, returns, refunds, replacements, or our products, please contact:

Everbun™ Support
Email: bunnyalways.shop@gmail.com

Email is our primary customer support channel. Please use this address so we can track your request and assist you effectively.

2. RESPONSE TIME

We aim to respond within one (1) to two (2) business days after receiving your message.

During busy periods, promotions, or holidays, responses may take longer. We will respond as soon as possible.

Our response time does not change applicable return or cancellation deadlines. Where timely notification is required, we will consider the date you sent your request, not the date we reply.

3. WHAT TO INCLUDE IN YOUR MESSAGE

To help us assist you, please include:

• Your order number, if applicable.

• The name and email address used at checkout.

• A clear description of your question or issue.

• Relevant photographs or a short video, where reasonably available, for a damaged or defective product.

For a missing shipment, please include your order number and confirm your delivery address. You do not need to provide a photograph of a missing product.

Please do not send passwords, full payment card numbers, or other unnecessary sensitive information.

4. SUPPORT AVAILABILITY

Our team generally reviews and responds to messages Monday through Friday, excluding public holidays observed by our support team.

Messages received during weekends or holidays will generally be reviewed on the next business day.

5. OUR COMMITMENT TO CUSTOMERS

We aim to handle every inquiry fairly, respectfully, and efficiently.

If your issue requires further investigation, such as a carrier inquiry or product assessment, we will explain the next steps and provide updates as information becomes available.

For details about delivery, returns, refunds, or replacements, please refer to our Shipping Policy and Returns, Refunds & Satisfaction Guarantee.

6. CONTACT

Everbun™ Support
Email: bunnyalways.shop@gmail.com